User testing tends to get scheduled at the end of a project. When the design is done. When the code is already written. When the deadline is close. At that point, changes feel painful, and that is precisely why the findings get filed away.
At Livewall, we see this pattern repeatedly. Teams build with confidence, and it is only when something genuinely fails with users that the real conversations start. By then, it is expensive. Decisions have been made that are hard to reverse.
The answer is not better testing at the end. The answer is earlier testing, with lower fidelity, at a point when changing course costs almost nothing.



