Digital support platform helping people take the first step

A place where people can take a first step in a simple and anonymous way.

Veilig Thuis is the national network for people with concerns about unsafe situations at home, for themselves or for others. For a large and diverse audience, veiligthuis.nl is the first point of contact for information, support and help.

A completely new version of veiligthuis.nl launches this year: a digital platform that better reflects Veilig Thuis' role and makes help more accessible for people in vulnerable situations.

Taking a first step towards help is often difficult. The existing website didn't provide enough guidance, anonymity or clarity. To better support people, the platform needed to lower barriers and give users space to explore information at their own pace.

The new veiligthuis.nl brings information, guidance and orientation together in one digital platform. Users can explore at their own pace, without immediate obligations.

Built with care to support people when taking a first step.

Anonymous use plays a central role. Thematic pages provide structure around complex and sensitive topics, supported by subtle interaction. An integrated AI chatbot helps visitors find the right information and offers direct, anonymous guidance when needed.

Veiligthuis.nl now functions as a digital platform that offers support at the moment someone chooses to take a first step. The platform is designed to be available, not to direct or accelerate decisions. By combining information, guidance and anonymity in one environment, the platform creates space for people to explore their situation at their own pace. Technology supports this process by lowering barriers and providing direction, without taking control.