livewall

Turning matchday moments into a loyalty experience.

Gamified loyalty campaign around the UEFA Champions League

We developed a gamified loyalty campaign for Just Eat Takeaway around the UEFA Champions League, turning ordering into a playful experience with rewards and competition.

Quick glance stats

51%

Participation rate of users within the campaign

76%

Redemption rate of the earned rewards

6.000.000

Unique users who engaged with the experience

The challenge

A sponsorship like the UEFA Champions League guarantees attention. But attention alone doesn’t lead to interaction.

The question was how to connect the excitement of the match to the moment of ordering. How to create something that feels relevant in that exact moment without adding friction or extra steps.

It had to be immediate, intuitive, and worth coming back for.

Media item 1
Media item 2
Media item 3

The concept

We developed a system where every order becomes part of the match. Right after placing an order, users enter a simple interaction tied to live gameplay. They choose a moment, wait for the outcome, and instantly see the result.

The mechanics are straightforward, but the effect is personal. Every match becomes something to follow more closely, every order carries a sense of anticipation. Instead of adding complexity, the concept builds on what’s already there. Watching, ordering, waiting now connected into one experience.

Making it work

The experience is fully embedded within the app, triggered immediately after an order is placed. There are no redirects or additional steps. The interaction appears at the right moment and fits naturally into the existing flow. Designed for speed and clarity, it works seamlessly during live matches.

To support global rollout, the system was built to adapt to local regulations. In some markets, outcomes are based on chance. In others, the interaction shifts towards skill.

One approach, applied consistently. Adjusted where needed, without losing its logic.

Media item 1

Results

The experience became part of the ordering routine. Users didn’t just engage once, but returned across multiple matches. Interaction increased, and with it, the number of orders.

The connection between campaign and behavior became direct. The sponsorship moved beyond visibility and became something users actively experienced.

This is where the fun begins.

Ready to design interactions that actually sticks with your brand?Let’s talk